At Mortal Auto Parts, we value your satisfaction and offer a money-back guarantee. If you need to return a part, please follow our return policy guidelines:
Requesting a Return Authorization (RA) Number To initiate a return, please contact us via email at Sales@mortalautoparts.com or call +1 888 910 7455 between 8:00 a.m. and 5:00 p.m. Eastern Time, Monday through Friday, to request a return authorization (RA) number. Please note that returns without an RA number cannot be processed.
Damaged Shipments We highly recommend inspecting your shipment thoroughly before accepting and signing for the merchandise. Sometimes, even though the packaging appears intact, the product inside may be damaged. If you receive a damaged part, please accept the delivery and promptly contact our Customer Service at +1 888 910 7455. Providing photo evidence of the damage is encouraged.
Freight Shipments and UPS Ground Shipments
For Freight Shipments: Before accepting the delivery, ensure you check for both external and internal damage. Unpack the product and inspect it for any damage. If any damage is found, please call our customer service at +1 888 910 7455 after receiving the delivery to obtain a return authorization number.
Note for Engine Assemblies: For engine assemblies, please be aware that we do not warrant or guarantee any attached accessory parts included in the sale, such as switches, sensors, cables, electronics, belts, hoses, water pumps, and manifolds. Refusing delivery due to damage to these accessory parts will result in a deduction of original shipping and handling charges from any refund.
Returning Defective or Incorrect Parts If you have received an incorrect or defective part, we offer an exchange or replacement. Please contact our Customer Service to explain the issue, and we will create a new order for the correct part while issuing an RA for the original part. The replacement part will be shipped once freight charges for the returned part are settled, and it’s on its way back to us.
Refused Shipment or Failed Delivery If you’ve refused delivery or if a shipment failed to be delivered due to multiple attempts, please contact our Customer Service at +1 888 910 7455. Items that are either refused or undeliverable will be returned to Mortal Auto Parts, and a credit for the sale amount (excluding shipping and handling) will be issued. Please allow up to 14 business days for the credit to be processed. It’s crucial to make immediate arrangements with the shipping company in the event of a failed delivery.
Mortal Auto Parts Discretion Mortal Auto Parts reserves the right to deny any exchange or return request. Please refrain from installing damaged or incorrectly shipped items, as doing so will void our return policy. Any parts modified, installed, or damaged by the customer may result in a refund and/or exchange request denial.
Customer Service will provide the shipping address for the returned item, and you must include the RA number on the shipping label. Returned parts must be in “as new” condition and shipped in their original packaging and shipping cartons. If the original carton is unavailable, please ensure proper packaging to guarantee safe shipping. We cannot issue a credit for items that return to our facility damaged or have been partially or fully installed or painted. The responsibility for proper shipping and associated costs lies with the customer.
Additional Information:
- Include the original invoice or a copy with the returned item.
- Our return policy allows 30 days from the date of the original invoice for returns.
- Refunds will be processed upon receiving, inspecting, and processing the part(s). Original shipping charges will be deducted from the refund amount, with exceptions for damaged or incorrectly stocked parts.
- Please allow 5-7 business days for the refund to be posted to your account once the merchandise has been returned to Mortal Auto Parts.